FAQs
How will I know if my order has been placed successfully?
Shortly after placing the order, you will receive a confirmation email that your order has been received.
How can I select right size for me?
Every designer’s size is different, therefore we advise you to check each designer’s size guide before placing the order at our size guide page:
Is the actual product color same as photos and videos on your website?
The actual color may slightly vary from the photos and videos on our website, as each device has different display and screen settings.
Can I cancel my order?
Unfortunately once an order has been placed, it can no longer be cancelled, however, you can return the product as per our return policy within 14 calendar days.
What is your return policy?
Products can be returned within 14 calendar days from the date you notify us of your intention to return the product(s).
Buyer will be responsible for return delivery cost.
We will send refund back to the original payment method used at the time of purchase within 10 calendar days of receiving the item.
Products should be unworn, in its original condition and all the tags attached to it.
To initiate the return process, please send us an email at Info@fitoorandco.com
Please also provide the product code, size and reason of return.
What payment methods do you accept?
We accept payments via Debit Card, Credit Card, Apple Pay and Google Pay.
How can I contact your customer services?
If you have any query in relation to any of our products or any other matter, please feel free to contact us at
Info@fitoorandco.com
Our dedicated team aims to respond to your query as soon as possible.